Return & Refund Policy
1. Returns and Refunds Overview
At Herb Online, we value your satisfaction and strive to provide you with high-quality supplements and vitamins. If you are not entirely satisfied with your purchase, we offer a comprehensive return and refund policy to ensure a positive shopping experience.
2. Eligibility for Returns
a. You may be eligible for a return and refund if you meet the following conditions:
- You’ve purchased a product directly from Herb Online.
- Your return request is made within 7 days of receiving the product.
- The product is unused, unopened, and in its original packaging.
b. Some products, due to health and safety regulations, may not be eligible for return. These include perishable items and certain health supplements. Please check the product description for specific return eligibility.
3. Return Process
a. To initiate a return, please follow these steps:
- Contact our customer support team within 7 days of receiving your order, providing your order number and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization (RA) number if your return is eligible.
- Package the product securely, including the RA number, and send it to our specified return address.
b. The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective product.
4. Refund Process
a. Once we receive and inspect the returned product and confirm that it meets the eligibility criteria, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 2 business days for the refund to reflect in your account, depending on your payment provider’s processing time.
b. If your return is not eligible for a refund, we will contact you to discuss alternative solutions.
5. Exchanges
We do not offer exchanges for products. If you wish to replace an item with another, please initiate a return and place a new order for the desired item separately.
6. Damaged or Incorrect Products
In the rare event that you receive a damaged or incorrect product, please contact our customer support team immediately. We will arrange for a replacement or refund, including any associated return shipping costs.
7. Contact Us
If you have any questions or require assistance with your return or refund, please reach out to our customer support team. We are here to help and ensure your satisfaction.
8. Policy Updates
Herb Online reserves the right to update this Return and Refund Policy at any time. Please review this page periodically for any changes.